Purchasing
What payment methods do you accept?+
We accept PayPal and all major credit/debit cards via PayPal's secure checkout. Your payment information is never stored on our servers.
Is my purchase secure?+
Yes. All transactions are processed through PayPal's encrypted payment system. We use HTTPS throughout and never store card details.
Do I need a PayPal account to purchase?+
No. You can check out as a guest using your credit or debit card through PayPal's guest checkout without creating an account.
Will I receive a receipt?+
Yes. A purchase confirmation email is sent automatically after payment is complete. You can also view all orders in your account dashboard.
Downloads
How do I access my downloads?+
After purchase, log in to your account and go to My Downloads. Each purchased product will show a Download button with the current version.
How long will my download links be valid?+
Your download access is permanent and tied to your account — you can re-download at any time. Links are regenerated on each download request for security.
What if my download fails or is interrupted?+
Simply return to your dashboard and start the download again. If you experience repeated issues, please contact our support team.
Are updates free?+
Yes. All product updates are included with your purchase at no extra cost. When a new version is released, it will appear in your downloads automatically.
Installation
How do I install the add-on?+
After downloading, extract the ZIP file and follow the included README. Most products install by placing the extracted folder in your simulator's Community folder (MSFS) or Custom Scenery folder (X-Plane).
Which simulators are supported?+
We offer add-ons for Microsoft Flight Simulator and X-Plane. Each product listing shows exactly which simulator versions that product supports — check the badges on the product page before buying.
The add-on isn't showing up in my simulator. What should I do?+
First ensure the files are placed in the correct folder. For MSFS, check the Community folder path in the simulator's Package Options. For X-Plane, verify the folder is in Custom Scenery. Still stuck? Contact us via the support page.
Support
I have a technical issue. How do I get help?+
Visit our Support page and fill in the contact form. We aim to respond within 24 hours on business days. Please include your order number and a description of the issue.
Can I use the add-on on multiple computers?+
Your license covers personal use on up to 2 computers that you own. You may not share or redistribute the files. See the EULA for full terms.