Refund Policy

1. Digital Products

All products sold on TaiModels are digital downloads. Because digital goods are delivered instantly and cannot be "returned" in the traditional sense, our refund policy reflects industry-standard practice for digital software.

2. Eligibility for Refunds

You are eligible for a full refund if all of the following conditions are met:

• →You request the refund within 14 days of your purchase date.
• →You have not downloaded the product file from your account.
• →The request is for the full product (not a partial bundle refund).

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• ×The product has been downloaded from your account.
• ×More than 14 days have passed since the purchase date.
• ×The product is functioning as described and your system does not meet the minimum requirements.
• ×You purchased the wrong product (please check compatibility before buying).
• ×Issues caused by third-party add-ons, conflicting software, or simulator installations.

4. Technical Issues

If you experience a genuine technical defect that prevents the product from functioning as described on the product page, please contact our support team before requesting a refund. We are committed to resolving issues and will work with you to fix any defects. Refunds for technical issues are considered on a case-by-case basis.

5. How to Request a Refund

To request a refund, please contact us via our support page with:

• →Your order number (found in your purchase confirmation email).
• →The product name.
• →The reason for your refund request.

Approved refunds are processed to your original payment method within 5–10 business days.

6. Contact

For all refund requests and billing enquiries, please use our support contact form. We aim to respond within 24 hours on business days.